PETALING JAYA: Traffic violations that are committed by delivery or p-hailing riders involve several factors, including pressure from the service providers, says Malaysian eHailing Alliance chief activist Jose Rizal.

He claimed that some service providers have set unreasonable delivery times which forced some riders to break traffic rules. This, in turn, could lead to road accidents.

The low wages paid to riders to complete a trip forces them to go fast, he added.

He said that some delivery platforms will even penalise their delivery partners that would affect their service ratings.

However, Jose acknowledged that one service provider has taken the initiative to reduce the burden of their delivery partners by introducing a tiered delivery time.

“By doing so, delivery riders would not feel so much pressure while the consumers would have the freedom to opt for cheaper delivery fee options but with longer time,” he said in an interview.

Jose also said that his group has urged the government to introduce a policy that would require local authorities to enforce the need for a special designated delivery area in every strata or commercial buildings.

He said a specific facility in a particular premises would help in ensuring the safety of the riders as well as the consumers.

“We have included this demand in our memorandum to the government. There must be designated parking spaces and delivery facilities for riders.

“Online orders and deliveries have become common in our daily lives,” he added.

Foodpanda Malaysia operations director Shubham Saran said that the company is currently testing telematics methods to identify unsafe behaviours of their delivery riders.