KUALA LUMPUR: After 29 years of operation, KTM Komuter has effectively contributed to easing traffic congestion in the Klang Valley.

However, despite significant progress in public transportation, Keretapi Tanah Melayu Berhad's (KTMB) train service continues to face several urgent issues.

Regular commuter Nurul Ain Razali, 34, raised concerns about the punctuality of the trains.

Having relied on KTM Komuter for over six years while working in Kuala Lumpur, she also observed frequent problems with basic facilities at KTMB stations, particularly broken lifts.

At the Batu Caves Station, the escalators and lifts were out of service with no maintenance, causing difficulties for users, especially parents with strollers and elderly passengers. The station was also crowded with tourists visiting the nearby temple.

KTMB also acknowledged service disruptions, particularly for commuter trains, attributed to technical issues such as aging trains, sensitive signaling systems prone to cable theft, and unexpected events like natural disasters and overhead line faults.

"KTMB has taken proactive measures to prevent incidents of tripping due to fallen trees affecting overhead lines. We ensure large trees near the tracks are cut down and cleared.

"In the event of delays, station announcements and notifications have been enhanced to help users find alternative solutions.