KUALA LUMPUR — Grab has quietly rolled out a new Women-Only Rides (Beta) feature in Malaysia, matching female passengers exclusively with female driver-partners.
For many women, this is a significant feature that directly addresses personal safety concerns and offers greater comfort and peace of mind when travelling alone or late at night.
However, the service cannot be used for instant, on-demand e-hailing and requires users to complete a mandatory identity verification process before the option becomes accessible in the app.
To use the service, passengers must secure their trip using Grab’s Advance Booking feature, as real-time bookings are not supported.
Scheduling your trip in advance gives the system sufficient lead time to assign an available female driver-partner to your route. Passengers can book with a minimum lead time of 75 minutes, or plan ahead up to 90 days in advance.
The service is currently restricted to city rides only, which means it cannot be booked for airport transfers to KLIA or intercity journeys.
At the moment, Grab’s official website states that the feature is restricted to the Klang Valley. However, the Grab mobile app indicates that it is also available in Johor and Penang.