KUALA LUMPUR — Malaysia’s next-generation MyKad has only been rolled out nationwide for a few days, but its new design is already causing compatibility issues with several electronic Know Your Customer (eKYC) systems.

Besides Touch ‘n Go eWallet, we have tested and confirmed that the new MyKad was also rejected during the eKYC process when attempting to sign up for Ryt Bank, AEON Bank and GXBank.

Turns out MyDigital ID is affected as well. The current situation reveals that the industry and government agencies are not fully prepared for the new national identification card.

When a new MyKad holder tries to scan their IC for verification, the MyDigital ID app returned an error saying Wrong ID detected, Ensure correct MyKad is inside the frame.

For existing MyDigital ID users who have subsequently replaced their identification card with the new MyKad, there is no impact to their existing MyDigital ID certificate and they can continue using the platform as usual.

However, for first-time users attempting to register MyDigital ID with the redesigned MyKad, they will have to use a physical MyDigital ID kiosk for now. Take note that the chip is now located at the back, so you’ll have to turn the MyKad upside down before slotting it into the card reader.

MyDigital ID says there are nearly 700 kiosks located nationwide. Users can perform their registration at one of these kiosks while waiting for online registration support to become available on 1 October.

There is another option if you are applying for or replacing your MyKad at a Jabatan Pendaftaran Negara (JPN) counter.