KUALA LUMPUR — The government’s policy to channel bus ticket sales through licensed terminals is meant to restrict online ticketing agents (OTA). 

Transport Minister Anthony Loke said operators needed to understand the policy and there will be a session to explain it to them. 

“They sell tickets and collect commissions but do not provide services at the terminals or manage terminal operations,” Loke told a press conference at the Transport Expo Asia 2026 here today. 

He cited situations when a problem relating to cancellation or delay in bus services, the ministry is not able to regulate these issues. 

“We are introducing this measure to ensure ticket sales, terminal management and ticketing operations are better regulated,” he added. 

Loke stressed that there should be no financial losses for bus operators, at the same time ensuring that terminals cannot charge more than their existing rates. 

“In fact, we hope terminals can reduce their charges and provide better returns for bus operators,” he said. 

In this case, Loke said, transactions will be business-to-business (B2B), between the terminals and bus operators.